Privacy Policy

Effective Date: 1st Jan 2015

Client Linx Software Private Limited ("Client Linx", "CLSS", "CLSS Labs", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of personal data entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:

• Visit our website https://www.clsslabs.com/
• Use our web applications, mobile applications, or internal enterprise tools
• Are an employee, contractor, consultant, customer, partner, or authorised user of our systems

This Privacy Policy has been designed to comply with applicable Indian data protection laws, including the Information Technology Act, 2000 (India) and the Digital Personal Data Protection Act, 2023 (India), with specific requirements related to location data collection.

1. Scope of This Policy

This Privacy Policy applies to:

• Website visitors
• Registered users of our applications
• Employees and contractors using company-provided or BYOD devices
• Business customers and partners

It does not apply to third party websites or services that are not operated or controlled by Client Linx.

2. Consent

By accessing or using our website, applications, or services, you:

• Acknowledge that you have read and understood this Privacy Policy
• Consent to the collection, use, processing, and storage of your personal data as described herein

Where required by law (including for location tracking), we obtain explicit, informed, and revocable consent through in-app permissions or written agreements.

3. Information We Collect

3.1 Personal Information

• Identity Information: Name, employee ID, username, designation, company name
• Contact Information: Email address, phone number, postal address
• Account Information: Login credentials, role, access rights
• Device Information: Device ID, operating system, app version, IP address
• Communication Data: Emails, support tickets, chat messages, attachments

3.2 Employee & Workforce Data

• Employment details (role, department, reporting manager)
• Attendance and shift data
• Leave, travel, and work allocation details

3.3 Location Data (Critical Disclosure)

We collect location data only for authorized employees or workforce users, strictly for legitimate business purposes.

What location data we collect:

• Approximate or precise location (GPS, network based)
• Timestamped check-in / check-out location

When location data is collected:

• During working hours
• When the employee explicitly checks in or uses work-related features
• Only after explicit user permission is granted

Why we collect location data:

• Attendance verification
• Field workforce tracking
• Travel and expense validation
• Operational safety and compliance

4. How We Use Your Information

• Providing, operating, and maintaining our services
• Identity verification and access control
• Workforce management and compliance
• Improving system performance and user experience
• Communication related to support, operations, or service updates
• Legal, regulatory, and audit compliance
• Fraud detection and security monitoring

We do not sell personal data under any circumstances.

5. Legal Basis for Processing (GDPR)

• User consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests (without overriding user rights)

6. Cookies and Log Files

We use cookies and standard log files to analyze usage trends, administer systems, and improve security and performance.

7. Data Sharing & Disclosure

We may share personal data only with authorized internal teams, trusted service providers under strict confidentiality, or government authorities when legally required.

8. Data Retention

We retain personal data only for as long as necessary to fulfill stated purposes and legal requirements.

9. Data Security

• Role-based access control (RBAC)
• Encryption at rest and in transit
• Secure authentication and audit logs
• Periodic security reviews and audits

10. User Rights

• Access personal data held by us
• Request correction of inaccurate data
• Request erasure of personal data
• Withdraw consent
• Grievance redressal

11. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

12. Third Party Links

We are not responsible for the privacy practices of external websites linked from our platform.

13. Changes to This Privacy Policy

Updates to this policy will be posted on this page with a revised effective date.

14. Contact Information

Client Linx Software Private Limited
Email: hr@clsslabs.com
Website: https://www.clsslabs.com/