PRIVACY POLICY
Effective Date: 1st January 2015
Client Linx Software Private Limited ("Client Linx", "CLSS", "CLSS Labs", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of personal data entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you:
• Visit our website https://www.clsslabs.com/
• Use our web applications, mobile applications, or internal enterprise tools
• Are an employee, contractor, consultant, customer, partner, or authorised user of our systems
This Privacy Policy has been designed to comply with applicable Indian data protection laws, including the Information Technology Act, 2000 (India), and the Digital Personal Data Protection Act, 2023 (India), with specific requirements related to location data collection.
This Privacy Policy applies to:
• Website visitors
• Registered users of our applications
• Employees and contractors using company-provided or BYOD devices
• Business customers and partners
It does not apply to third-party websites or services that are not operated or controlled by Client Linx.
By accessing or using our website, applications, or services, you:
• Acknowledge that you have read and understood this Privacy Policy
• Consent to the collection, use, processing, and storage of your personal data as described herein
Where required by law (including for location tracking), we obtain explicit, informed, and revocable consent through in-app permissions or written agreements.
We may collect the following categories of personal data:
• Identity Information: Name, employee ID, username, designation, company name
• Contact Information: Email address, phone number, postal address
• Account Information: Login credentials, role, access rights
• Device Information: Device ID, operating system, app version, IP address
• Communication Data: Emails, support tickets, chat messages, attachments
For employees, contractors, and authorized workforce users, we may collect:
• Employment details (role, department, reporting manager)
• Attendance and shift data
• Leave, travel, and work allocation details
We collect location data only for authorized employees or workforce users, strictly for legitimate business purposes.
What location data we collect:
• Approximate or precise location (GPS, network-based)
• Timestamped check-in / check-out location
When location data is collected:
• During working hours
• When the employee explicitly checks in or uses work-related features
• Only after explicit user permission is granted
Why we collect location data:
• Attendance verification
• Field workforce tracking
• Travel and expense validation
• Operational safety and compliance
Important assurances:
• Location tracking is not continuous or background surveillance unless explicitly enabled for a specific role
• Location data is not used for advertising or profiling
• Location data is not shared with third parties for marketing
Users may revoke location permission at any time through device settings; however, doing so may limit app functionality.
We use personal data strictly for legitimate business and operational purposes, including:
• Providing, operating, and maintaining our services
• Identity verification and access control
• Workforce management and compliance
• Improving system performance and user experience
• Communication related to support, operations, or service updates
• Legal, regulatory, and audit compliance
• Fraud detection and security monitoring
We do not sell personal data under any circumstances.
We process personal data based on one or more of the following legal grounds:
• User consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests (without overriding user rights)
We use cookies and standard log files to:
• Analyze usage trends
• Administer systems
• Improve security and performance
Collected data may include IP address, browser type, ISP, date/time stamp, and referring pages. This data is not directly identifiable.
Users may disable cookies via browser settings.
We may share personal data only with:
• Authorized internal teams
• Trusted service providers (hosting, analytics, security) under strict confidentiality agreements
• Government or regulatory authorities when legally required
We do not allow third-party advertisers to access employee or sensitive user data.
We retain personal data only for as long as necessary to:
• Fulfill stated purposes
• Meet legal, accounting, or audit requirements
Location data is retained for a limited, policy-defined duration and is securely deleted thereafter.
We implement industry-standard security measures, including:
• Role-based access control (RBAC)
• Encryption at rest and in transit
• Secure authentication and audit logs
• Periodic security reviews and audits
Despite best efforts, no system can guarantee absolute security.
In accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, users have the right to:
• Access personal data held by us
• Request correction of inaccurate or outdated data
• Request erasure of personal data, subject to legal and operational requirements
• Withdraw consent where processing is based on consent
• Grievance redressal as per applicable law
Requests can be made by contacting us (see Section 14). We respond within timelines prescribed under Indian law.
Our services are not intended for children under 13. We do not knowingly collect data from minors. If such data is identified, it will be promptly deleted.
Our website or apps may contain links to external websites. We are not responsible for their privacy practices and encourage users to review their policies.
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.
Continued use of our services constitutes acceptance of the updated policy.
For privacy-related queries, requests, or complaints:
Client Linx Software Private Limited
Email: hr@clsslabs.com
Website: https://www.clsslabs.com/
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