Thank you for choosing Client Linx Software Private Limited. We provide Software as a Service (SaaS) solutions to business and individual customers across India. Payments are accepted through UPI and other approved payment methods for monthly subscriptions and usage-based services.
Our services are digitally delivered and activated instantly upon successful payment. By completing the payment, the customer acknowledges and agrees to this Refund Policy.
As our services are activated immediately after payment, all payments made towards subscriptions, renewals, usage charges, upgrades, or add-on services are generally non-refundable.
Refund requests may be considered only under the following circumstances:
• Duplicate payment for the same service/order
• Excess amount charged due to a system or technical error
• Payment successfully received, but service not activated by our system
• Unauthorized transaction reported with valid proof, subject to verification
Refunds will not be provided in the following cases:
• Partial or unused subscription period
• Non-usage of service after activation
• Change of mind after purchase
• Misunderstanding of product features prior to purchase
• Delay or issues caused by user-side internet, device, or browser settings
• Violation of Terms of Service resulting in suspension or termination
• Usage-based charges already consumed
All refund requests must be submitted within 7 days from the date of transaction.
Customers may submit refund requests by email with the following details:
• Name / Company Name
• Registered Mobile Number / Email ID
• Transaction ID / UPI Reference Number
• Amount Paid
• Date of Payment
• Account Number and IFSC Code
• GST Number (If Applicable)
• Reason for Refund Request
Email: Finance@clsslabs.com
If approved, the refund will be processed within 7 to 10 business days to the original payment source or an eligible bank account.
Client Linx Software Private Limited reserves the right to review all refund requests individually and make the final decision based on payment records, service logs, and internal verification.
For billing or payment-related assistance:
Client Linx Software Private Limited
Email: Finance@clsslabs.com
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